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CAT-Foyer Wien Mitte
Daily 5:00 a.m. - 11:15 p.m.
(After 11:00 p.m., only incoming passengers from Vienna Airport)
CAT counter at the airport
Daily 7:45 a.m. - 10:45 p.m.
Contact
Do you have any questions or would you like to contact us with a problem concerning your trip?
Nonstop availability.
We are available on multiple channels to personally address your concerns. If your trip went differently than planned, please use our refund form. All the necessary receipts can be uploaded directly there.
We look forward to hearing from you
Please use our contact form for your initial inquiry, and we'll get back to you promptly!
Chat?
Feel free to reach out to us via WhatsApp! Either message us at +43 xxx / xxxxxxx or click directly here:
(Your messages are answered automatically using artificial intelligence. If your inquiry isn't adequately addressed, you can always switch directly to our service team. Information regarding data usage can be found here [internal link to legal]).
Would you rather talk to us?
You can reach our service team anytime, 24/7, at the following number:
+43 1 25 250
(Toll-free hotline, international charges may apply outside of Austria, depending on your country.)
Postal address.
We prefer to communicate directly and continuously, just as promised to our customers. However, if you prefer to send us a letter, you can do so at the following address:
City Air Terminal Betriebsgesellschaft m.b.H.
Postfach 1, 1300 Wien-Flughafen, Österreich
Our opening hours:
Lost property office
Did you forget something on our trains? Please contact our on-site staff immediately. Our team will promptly forward lost or forgotten items to the Lost and Found Office at Vienna Airport, where every item is recorded electronically. For inquiries about already recorded items, please contact the Lost and Found Office directly at Vienna Airport!